ek222 Privacy Policy

Introduction

This Privacy Policy describes how ek222 ("we", "us", or "our") collects, uses, and shares information about you when you use our website at https://ek222.lat and any related services, features, or content we offer (collectively, the "Platform"). By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

ek222 operates as an online casino and sports betting platform serving players across Bangladesh, including major cities such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. We understand the importance of data privacy in the digital age and take every reasonable measure to safeguard the personal information you entrust to us.

1. Information We Collect

When you register, log in, deposit funds, place bets, or otherwise interact with the ek222 Platform, we may collect the following categories of personal information:

• Identity information: full name, date of birth, and a copy of a government-issued identification document for KYC verification purposes.
• Contact information: email address, mobile phone number, and, where provided, a residential address in Bangladesh (e.g., Dhaka, Chittagong, or elsewhere).
• Financial information: deposit and withdrawal transaction records, payment method details (e.g., bKash wallet number, Nagad account, Rocket account), and account balance history. We do not store full card numbers.
• Usage and technical data: IP address, device type, operating system, browser type, pages visited, time spent on each page, click-stream data, and session identifiers.
• Responsible gaming data: self-exclusion requests, deposit limits, cooling-off periods, and any information you provide when using our responsible gaming tools.

We collect only the minimum information necessary to operate our services, comply with applicable obligations, and provide you with a safe and reliable gaming experience. We do not knowingly collect sensitive personal data beyond what is required for identity verification and fraud prevention.

2. How We Use Your Information

The personal data we collect is used for specific, legitimate purposes that are necessary to deliver the ek222 service. These purposes include:

• Account creation and management: to register your account, verify your identity, manage your profile, and process KYC documentation.
• Transaction processing: to facilitate deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment channels.
• Customer support: to respond to your queries, complaints, or technical issues submitted via live chat, Telegram, or email.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, money laundering, underage gambling, and other prohibited activities on the platform.
• Platform improvement: to analyse usage patterns, conduct internal research, and improve the features, performance, and content of the ek222 Platform.
• Marketing and promotions: to send you information about bonuses, seasonal promotions (such as Eid or Pohela Boishakh offers), and new game launches, only where you have consented to receive such communications.

3. Cookies and Tracking Technologies

ek222 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small data files placed on your device that help us recognise you across sessions, remember your preferences, measure traffic, and tailor content. We use the following types of cookies: strictly necessary cookies (required for the Platform to function), analytics cookies (to understand how users interact with our pages), and preference cookies (to remember settings such as your language).

You may adjust your browser settings to refuse non-essential cookies. Please note that disabling cookies may affect the functionality of certain features on the Platform. By continuing to use ek222 after being presented with this notice, you consent to the use of cookies as described herein.

4. Data Sharing and Disclosure

We do not sell your personal data. We may, however, share your information with trusted third parties where necessary to deliver our services, as follows:

• Payment processors: we share transactional data with payment service providers (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard) solely to process your deposits and withdrawals. These providers are bound by their own privacy frameworks and are not permitted to use your data for any other purpose.
• Technology and platform partners: game studios and software providers such as Pragmatic Play, Evolution Gaming, and Spribe may receive aggregated, anonymised usage statistics. They do not receive identifiable personal data about individual players.
• Legal authorities: we may disclose personal data when required to do so by law, court order, or a lawful request from a regulatory or law enforcement authority. We will notify you of any such disclosure where we are legally permitted to do so.

In all cases, data shared with third parties is limited to the minimum information necessary to fulfil the stated purpose, and we require all recipients to maintain appropriate security standards for the data they handle.

5. Data Retention

We retain your personal data for as long as your account is active, or as long as is necessary to provide you with our services, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. When your data is no longer required for these purposes, we securely delete or anonymise it in accordance with applicable data protection practices.

If you request closure of your account, we will delete your personal data within a reasonable period, except where retention is required by law or is necessary to investigate suspected fraud or other misconduct identified before or at the time of the closure request.

6. Your Privacy Rights

As a user of the ek222 Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team through live chat or at the email address listed in the Contact section below.

• Right of access: you may request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: you have the right to object to the processing of your personal data for direct marketing purposes at any time, free of charge.
• Right to withdraw consent: where our processing of your data is based on your consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

We aim to respond to all legitimate privacy requests within 30 days. In complex cases, this period may be extended by a further 60 days, in which case we will inform you of the extension and the reason for it.

7. Data Security

ek222 employs a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting internal data access to authorised personnel only, regular security audits, and staff training on data protection best practices.

While we strive to protect your personal data using commercially reasonable security measures, no method of electronic transmission or storage is 100% secure. If you have reason to believe that your account has been compromised, please contact our support team immediately via live chat or by emailing [email protected].

8. Third-Party Payment Providers

To process payments, ek222 integrates with third-party payment service providers, including bKash, Nagad, Rocket, and Upay for local mobile financial services, as well as Visa and Mastercard for international card transactions. When you initiate a deposit or withdrawal, your payment information is transmitted directly to the relevant payment provider using secure, encrypted protocols.

Each payment provider operates under its own privacy policy and data security standards. We encourage you to review the privacy policies of your chosen payment provider to understand how they handle your financial information. ek222 is not responsible for the privacy practices of these third-party providers.

9. Protection of Minors

ek222 strictly prohibits access to its Platform by persons under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. Our registration process includes age verification steps to prevent underage gambling. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our Platform, please contact our support team immediately.

10. Changes to This Privacy Policy

ek222 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or operational needs. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on the Platform.

Your continued use of the ek222 Platform after any such update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ek222 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, to assist you.

You can reach us via live chat on the Platform, by emailing [email protected], or through our Telegram support channel at @ek222support. We aim to acknowledge all privacy-related enquiries within 2 business days and resolve them within 30 days.